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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37882
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Why can't I open my e-mail

Customer Question

Why can't I open my e-mail
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I use Aol. I run Windows 10 but when I turned on the computer this morning the Microsoft Edge icon was gone. I suspect my grandchildren tried to get into the computer. They are only 6 and 8 so no funny stuff was going on. There is another icon missing but I don't remember what it was.
Customer: replied 1 year ago.
No error or any other message
Customer: replied 1 year ago.
to the remote thing.
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d0340ca8-f9fb-41fd-ac3d-af927195a68b

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

I have resolved the issue via remote support.

Expert:  Viet - Email Tech replied 1 year ago.

If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,