How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

When emailing a video, I check the email box, it takes me to

Customer Question

When emailing a video, I check the email box, it takes me to a popup asking for TO and FROM email addresses, and then there's a blue box on lower right that says "send email". The next screen used to be a series of moving numbers and letters that had to be repeated in a small box. If I didn't do it right, a new set of numbers/letters would appear until I typed them correctly. Then the email was sent. NOW, I don't get the series of numbers/letters, instead a whole list of types of apps appear, and no way to send the actual video. What am I doing wrong? Thanks
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

Expert:  Sandy replied 1 year ago.

May I ask you if you're facing this issue on the phone or computer?