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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I was using my PC and had logged into MS Outlook

Customer Question

Hi, I was using my PC and had logged into MS Outlook Professional Plus to get my e-mail messages. It opened just fine but then all my e-mails started to disappear right in front of me. I can write an e-mail but I can't send one and I have a message at the bottom of the screen reads Disconnected. I tried to log on to the MSN site and look at my e-mails that way but I don't remember my Microsoft Password. I sent in a request 2 days ago to get a password ***** and received a message that the request was being analyzed. How do I fix this and get my e-mails back?
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please type your e-mail address here (the one that was set up in Outlook) so that I can check if there is an easy way to reset the password. Also, let me know if receiving new e-mails in Outlook works.


IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro

Expert:  IT Miro replied 1 year ago.


Let me know if you were able to receive my messages.