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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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We can't get our e-mail from our server which is

Customer Question

We can't get our e-mail from our server which is lithiumhost.com
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
It works okay on our old desk top with Windows XP but not on our laptop with Windows 10
It did until about a week ago
Customer: replied 1 year ago.
We get this message "Hmm, can't reach this page"
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's your email website link?

Have you tried to do a system restore yet?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I did. And that didn't work
I will probably work with lithiumhost to try to find an answer
Expert:  Viet - Email Tech replied 1 year ago.

Since your email is currently working on one computer, and it does not work on another computer, then the issue is likely with the computer, not with lithiumhost.

What's your email website link, i.e., what is the exact website addres link you would go to on the windows xp desktop computer in order to use your email?

Are both computers connected to the same network?

Is your email working on another device, if you have, such as on a tablet or smartphone, etc.?

Please reply at the box below. Thank you.