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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have been unable to access my gmail account because I

Customer Question

Hi. I have been unable to access my gmail account because I forgot my password ***** you have the wrong phone number for me. So I have no way to receive the code number you send. Consequently, I've lost all my contact info etc.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Can you please tell me the part of your email address before the @gmail.com? I just want to know your recovery options available.

Also, are you still using the computer where you used to access the problem Gmail account now?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess