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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My e-mail cannot download word documents...they go to HTML.

Customer Question

My e-mail cannot download word documents...they go to HTML. It says safari is no longer supporting my browser. I turned extensions off, but I don't think I had any extensions anyway.
What can I do?
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

I suggest you to update Safari to the latest version once:

Please watch out this video to understand how to update it.

Once you install these updates, it will ask you to restart your computer.

And then try to open word docs again.

Please let me know if it helps you or not.

Thank you, Sandy

Customer: replied 1 year ago.
When I got to the list of install options, Safari was not one of them. There was no safari box to check.
Expert:  Sandy replied 1 year ago.

Please install all of these updates and then restart the computer and then check. Thank you.

Customer: replied 1 year ago.
I am not satisfied with your service. Please credit my card for all but the $5 fee.
Ted Piatt
Expert:  Sandy replied 1 year ago.

I'm opting out and leaving this issue for another experts. Please allow us to work on this issue. Another expert will provide you new steps to sort out this issue. Thank you.

Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

If you still require assistance with this issue, I suggest we establish remote desktop assistance so that I can see the problem myself and help you solve it.

Let me know if you would like that.

Expert:  IT Miro replied 1 year ago.


Let me know if you were able to receive my message.


IT Miro

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