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What is your email address?
I see you've tried resetting with a code. However let's try this again and I will help you through the steps.Do you recognize this email or cell number? If so what's the full email/phone.
Text (***) ***-**21
Do you have a separate email we can use?
We just sent a code to***@******.***
Check your email for a message from the Microsoft account team, and enter the code here.
see attached, we need this filled out
you can just type it up in another word doc if u need to
information is forwarded on to Microsoft, usually it takes them 24 hours to hear back from them.