Need Help With Email? Ask Your Email Questions Online
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Hello, my name is ***** ***** if you are willing, I would like to try to assist you with your email issue. I know it is frustrating when an update doesn't go as planned but, hopefully we can figure this out quickly. May I ask if you use a program to open or view your email, or do you do it using a web browser (like Internet Explorer, Firefox or Chrome)?
Hello, This is Gary from JustAnswer. I would really like to try to help if you are willing. Please let me know. I will accept your wishes either way.