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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I keep getting an error message: 'Unable to move messages."

Customer Question

I keep getting an error message: 'Unable to move messages." How do i get rid of the msg?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

What version of Outlook are you using -- 2003, 2007, 2010, 2013 or 2016?

Also, how exactly you get this error message? When you open Outlook? When you send an email?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
Windows; ink, just downloaded the app to my iPhone, where the error occurs; the error occurs when I try to delete messages and send them to trash;
Expert:  Jess M. replied 1 year ago.

Hi, thank you for writing back with that information. So is this problem happening in your Windows computer? Or in your iPhone?