How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Somehow I got out of facebook and it needed me to put my

Customer Question

Somehow I got out of facebook and it needed me to put my password ***** of which I forgot!! So I changed the password ***** when I got back into facebook I lost ALL my contacts!, The ONLY contact person i saw was my granddaughter who set me up with the account!! I called her and she remembered the original password ***** set me up with. She lives nowhere near me to help me out! Now I want to go back and retrieve my old password ***** get ALL my contacts back the way it was, but it wont let me..I am NOT
computer literate so I dont know how to do that!!! My phone has facebook and thats fine but this tablet I'm using is all I basically use as I do not have a computer, and it's messed up!! Can you help me out please and help me retrieve back what I lost I wish there was a phone number to use its easier to explain than typing it out!!
Submitted: 1 year ago.
Category: Email
Expert:  toughguy9 replied 1 year ago.


Thanks for using JustAnswer. This is Leela and I will help you with the question today.

Once you can login to your facebook account, you should be able to view ALL YOUR contacts without any problem.

Your contacts information doesnt depend on your password. As you seem to have already changed the password, the OLD Password ***** work now and it is not needed to see your contacts.

You can REQUEST for PHONE CALL SUPPORT from under Additional Services and I will call you and we can work on the problem via phone.



Related Email Questions