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Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2279
Experience:  Systems Administrator
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Outlook 2010 not prompting contact duplicate even though the

Customer Question

Outlook 2010 not prompting for new contact duplicate even though the options are set to do so. This is happening on both (2 different) computers in our house. My wife will send me a contact and I will save it and it turns out to be one I already had and it duplicates without prompting to update existing.
Submitted: 1 year ago.
Category: Email
Expert:  Pete replied 1 year ago.

Hi there,

There may be an add-on causing this problem...

Try starting Outlook in Safe Mode and let me know if it detects duplicates.

There are two main ways to start in Safe Mode:

  • 1. Hold Ctrl key as you click the Outlook shortcut.
  • 2. Type outlook.exe /safe in the Start Search field on the Start menu then press Enter.

Let me know if it works...

Customer: replied 1 year ago.
I just tried that and it still is not detecting a duplicate.
Expert:  Pete replied 1 year ago.

Does your wife's Outlook detect duplicates?

Customer: replied 1 year ago.
This is Mark's wife - he went to get lunch and will be back shortly.
Expert:  Pete replied 1 year ago.

Thanks for your reply!

Are you able to let me know if your Outlook account can detect duplicates, or should I wait for Mark?

Customer: replied 1 year ago.
I just had my wife try it on the other computer and it does the same thing. Still duplicating
Customer: replied 1 year ago.
Pete, I never heard back from you after my 2:04 CST reply. When will you be able to work on this again?
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 1 year ago.

Do you need help with this still?