How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I down loaded Window 10 last week and am trying to get on

Customer Question

I down loaded Window 10 last week and am trying to get on line today. It is looking for a different password ***** I cannot get past the screen. I have a email address I never used to access the account. Now I cannot find the password ***** cannot get on line. I have tried to get the password ***** my smart phone but cannot. All I have is the screen, an email address I gave to access games and a request for a password ***** apparently is not the one they are looking for
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi Gary. My name is***** you for your question and the opportunity to assist. We may be able to reset the password.

What is the email address displayed on the login screen?