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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot open my gmail account i am years old please call me

Customer Question

i cannot open my gmail account i am years old please call me
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you try to open your Gmail account? What goes wrong?

As opposed to calling, as

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Expert:  Richard replied 1 year ago.

Can you return here please to your question

Customer: replied 1 year ago.
i ama 80 years old please call me i will have trouble following your instructions
Expert:  Richard replied 1 year ago.

It is better I take over your computer and fix this directly for you, then you do not need to follow any instructions and Ill call and step you through this.

please accept the offer and I can

Customer: replied 1 year ago.
this is took expensive for me I am on a budget please help me
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

no problem, then we have to continue here.

Can you tell me please the issue you have signing into your account?