Need Help With Email? Ask Your Email Questions Online
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Ma'am which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
what is the message you get when you try to open your email ?
Note: - Please keep this conversation/Chat page opened to view my replies quickly. To reply back to me use the reply box below. You will also get email notification in your email too.
I guess you are using a email client to open your emails.Could you please answer my other questions too
1.Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
2.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Is this email issue happening on a computer?
Ma'am if you are talking about the phone call option message that is showing on this page you can close/ignore that message.There is no need for phone support in this case.
Could you please let me know whether this email issue happening on your computer or not?
Thank you for the details.May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the program to do that.
Here is the tool for remote session it’s called Team Viewer, to download it click on this link http://tinyurl.com/dygcqt6 download and open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page.
The web link i gave wont display any website but it will download a file to open.Please check it in your downloads folder and open it.then let me know the id and password it shows. Do not close the Team-Viewer window or this chat page.
One moment their seems to be an issue in my side so please do not close the team-viewer i will be connecting in a moment
Hello! My name is*****
Please tell me if you still require assistance with this issue. I see the previous Expert is not available any more, so I can continue if the problem is still there.
Let me know if you were able to receive my messages.