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I am the person that will be helping you today.
May I ask what happens when you attempt to restore your contacts, etc to your iPhone?
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
A phone call will not help much. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
You requested a phone call. I do not make phone calls. I suggested the remote session because a phone call will not be of any help.
What is happening? That's a good question. I don't know because I haven't been able to analyze your problem. I apologize for your confusion regarding the charges. May I remote in at no extra cost to you, as a favor due to the confusion?
Are you doing this on a computer or on the iPhone?
Okay. Click the link. Does the page come up? If not, go here: http://22.214.171.124/?Session=d31f5e05-7b16-41e2-818c-28105fd75202