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I have a hotmail email address. i dont remember the password

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***** can't access it. what...
i have a hotmail email address. i dont remember the password ***** can't access it. what do i do?
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
11/25/2015
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,030
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your Hotmail issue. Have you tried to reset the password ***** regain access to it? Also, can you please tell me the part of the email address before the @hotmail.com so that I can check your recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 1 year ago
i tried password ***** and it doesn't work
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. Please give me a moment to check for your recovery options. I will get back to you shortly.

Jess

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Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for patiently waiting. I have checked and found out that you have 2 recovery options. The first is through answer your security question and second is through an alternate @live.com email start with v_*****. Do you still have access to this email?

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Customer reply replied 1 year ago
i'll check
Customer reply replied 1 year ago
i just created a new one. how do i delete it?
Customer reply replied 1 year ago
when i tried password ***** before i couldn't access my security questions
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Hi, do you still have access to that***@******.***?

Also, what have you created just now? A new live.com email?

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Customer reply replied 1 year ago
a new live account. how do i delete it? when i try to access the old @live account it opens the new one
Email technician: Jess M., Computer Support Specialist replied 1 year ago

You can only delete the account when you are already signed in to it.

Can I remotely access your computer so that I can fix your issues while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

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Customer reply replied 1 year ago
i'm signed in. how do i delete it?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Do you want to just SIGN OUT from the new account? Or do you want to completely delete the email account? Can you tell me what is this new account you have created?

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Customer reply replied 1 year ago
i was trying to access an email with the new account and it didn't work. i want to delete it. it's open now. can i open the old [email protected] account if it's open?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

No, you just need to SIGN OUT from that new account that you created in order to get the SIGN IN page. Then sign in to the Old account

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Customer reply replied 1 year ago
don't remember the password ***** that one either. try can't access account?
Customer reply replied 1 year ago
SAYS DOES NOT RECOGNIZE***@******.***
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I tried it and the error said that "V_IGARASHI @ LIVE.COM" does not exist. Can you please recall further as to what is your alternate email starting with "v_*****" ending with @live.com?

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Customer reply replied 1 year ago
i'ts been so long i don't recall. [email protected] would ve logical. is there a***@******.***?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

It is showing as _ and not as -

Now, your second option is by answering your security question which is the name of your first pet. Can you answer that correctly?

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Customer reply replied 1 year ago
bishop
Email technician: Jess M., Computer Support Specialist replied 1 year ago

It says incorrect.

Can you try another answer for that security question?

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Customer reply replied 1 year ago
does it matter if it's lower case?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

It does not matter

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Customer reply replied 1 year ago
that should have been ok. try mom cat
Email technician: Jess M., Computer Support Specialist replied 1 year ago

The option was blocked due to several failed attempts already.

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Customer reply replied 1 year ago
i know. what can i do now?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Unfortunately, you have few options left. The first option is to wait for 24 hours for the blocked security information attempts to be lifted so that you can try entering the answer to the security question, until you will finally provide the right answer and eventually unlock the problem email account. This can take some time since after few failed attempts, you will be blocked again and will need to wait for 24 to 48 hours to be able to resume.

The second option is to contact a Hotmail moderator who is a real human being so that he or she can actually check the problem email account for you and you will just provide verification to prove your ownership of the account.

This process requires several procedures to be done and I recommend a remote access session so that it is done correctly and not compromise the problem account further.

Thank you,

Jess

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Customer reply replied 1 year ago
how do i access live hotmail moderator?
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I sent you the formal offer for remote access so that I can help you recover the account by contacting a hotmail moderator. Remote access will be a faster option so that I can actually guide you in the procedures.

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Customer reply replied 1 year ago
i'll think about it. i need to eat lunch. contact u later
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you. We can resume any time when you accept the formal offer for remote access.

Thanks

Jess

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Customer reply replied 1 year ago
i don't think it's worth the time and expense, thank you for your help. i'm done now
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Hi Aiko,

Thank you for writing back and I am very sorry about the persisting issues with your Hotmail. Inasmuch as I want to help you recover your Hotmail account, I respect your decision if you leave it that way. But if you want me to further help you through contacting a hotmail moderator, even without remote access, I can do it as well. Remote access is just the faster option though. Just let me know. I will be here to assist you further and I can just describe to you the steps.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,030
7,030 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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