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My email shows that I have 1 unread in my in box. 21 unread

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My email shows that I...
My email shows that I have 1 unread in my in box. 21 unread in junk & 3 in trash. These do not show on my iPhone or pc. I can't find where to delete them as noting comes up in read. This number is *****
Submitted: 1 year ago.Category: Email
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Answered in 1 hour by:
11/22/2015
Email technician: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,243
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Hello! My name is*****

Please tell me if you are referring to a GMail account, or another e-mail account. Also, do you access it using a web browser (web mail), or you use an e-mail program such as Microsoft Outlook?

Thanks,

IT Miro

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Customer reply replied 1 year ago
I use outlook
Email technician: IT Miro, Computer Scientist replied 1 year ago

So, you have a GMail account set up in Outlook? Is that correct?

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Customer reply replied 1 year ago
I am not sure of the question. It looks like outlook. But my emails address is msn not gmail. Is ther someplace I can figure that out?
Email technician: IT Miro, Computer Scientist replied 1 year ago

Please type your e-mail address here so that I can be sure which e-mail service you use.

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Email technician: IT Miro, Computer Scientist replied 1 year ago

Thanks!

Do you access that e-mail account from multiple devices (computers)?

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Customer reply replied 1 year ago
iPhone & computer. This does not happen on those devices.
Customer reply replied 1 year ago
Only the Ipad
Email technician: IT Miro, Computer Scientist replied 1 year ago

OK. There are 2 ways of configuring an e-mail account on iPad. One is POP and the other is IMAP.

POP is an old way and it doesn't provide full synchronization with the e-mail server. On the other side, IMAP provides full synchronization.

If you are not sure whether your e-mail account on iPad has been configured as POP or IMAP, you can do a test:

On your iPad, send a new e-mail to yourself. Once you receive it, open it in Inbox. It should then be marked as read. Check the inbox on your iPhone and computer to see if that new e-mail has been marked as read, or it stayed unread (bold).

You can then delete that e-mail on your iPad. After deleting it, check the inbox on your iPhone and computer to see if that e-mail is still there, or it has gone.

Let me know the results.

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Customer reply replied 1 year ago
It deleted it and does not show an additional number of not read.
Email technician: IT Miro, Computer Scientist replied 1 year ago

OK. Do you still see unread e-mails in Junk and Trash?

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Customer reply replied 1 year ago
the same number as before
Email technician: IT Miro, Computer Scientist replied 1 year ago

In that case, I suggest removing your e-mail account on iPad and adding it again. It seems that is was set up as POP. Once you re-add it, it should be set up as IMAP that provides full synchronization. It means that the same number of read and unread e-mails will appear on all devices that share the same e-mail account.

Here is how you can remove an e-mail account on your iPad:

1. Go to the home screen and tap on Settings

2. There tap on Mail, Contacts, Calendars

3. On the list of shown e-mail accounts, tap on your MSN e-mail account

4. To remove it, tap on the red Delete Account button located at the bottom (you may need to scroll down a bit)

5. Confirm the removal

You can now re-add it. Just tap on Add account... and follow the instructions. When done, check the number of unread and read e-mails.

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Customer reply replied 1 year ago
I don't see anything that says msn only
Email technician: IT Miro, Computer Scientist replied 1 year ago

It could say Hotmail or Outlook instead.

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Customer reply replied 1 year ago
It says outlook on my iPad & Msn on my iphone
Customer reply replied 1 year ago
It also says mail & contacts on my IPad there
Email technician: IT Miro, Computer Scientist replied 1 year ago

OK. Follow the instructions to remove Outlook e-mail account on your iPad.

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Customer reply replied 1 year ago
It will remove all my contacts if I do that. Also it does not show Msn as an option to add. Do I have to take this i. To Apple Store?
Email technician: IT Miro, Computer Scientist replied 1 year ago

All the contacts and e-mails will be removed from iPad. However, once you re-add the same e-mail account using the Add account... button, your contacts and e-mails will return. The only difference is that your account will be configured as IMAP instead of POP so that it can show the right number of unread and read e-mails.

MSN was the original e-mail service from Microsoft. It was then renamed to Hotmail. The newest name is Outlook.com, so to re-add your e-mail account, tap on Add account... and select either Hotmail or Outlook.com, depending on what it shown to you.

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Customer reply replied 1 year ago
It looks like that cleared out the numbers that were bogus, but I lost what was in my individual folders.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Please wait several minutes until all e-mails have been downloaded from the mail server.

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Email technician: IT Miro, Computer Scientist replied 1 year ago

You can now check all e-mail folders on both your iPad and iPhone.

Do they match?

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Customer reply replied 1 year ago
No the emails on my IPad only go back to last Sunday. And some contacts are missing.
Customer reply replied 1 year ago
The contacts might not have all matched before. I can check that later.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Please access your e-mail account on your computer via webmail. Go to www.outlook.com and sign in there. Check if you can see all the e-mails. To check the contacts, click on the dots located in the upper left corner and then select People.

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Customer reply replied 1 year ago
there all on my computer
Email technician: IT Miro, Computer Scientist replied 1 year ago

Good. The same contacts should show up on your iPad as well. Give it some time to synchronize them.

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Customer reply replied 1 year ago
Ok.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Let me know if something else is missing as well.

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Customer reply replied 1 year ago
Just to let u know it is happening again. It shows 1 in junk & there is nothing there. I don't have time to work on it anymore tonight.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Please open the same Junk folder in both your iPad and iPhone. Check if you can see e-mails there, especially that unread one.

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Customer reply replied 1 year ago
My IPad says there is 1 in junk. But nothing is there. Junk does not show on my iPhone. There is noting in my junk on my computer. And it doesn't show that there should be one.
Email technician: IT Miro, Computer Scientist replied 1 year ago

You see different e-mail folders on iPad than on iPhone?

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Customer reply replied 1 year ago
But not the PC. I have to leave in 5 minutes to go someplace.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Please disable POP for your MSN e-mail account by clicking on this link:

https://dub122.mail.live.com/mail/PopEnableDisableSettings.aspx?n=1494327511

Select Disable and then Save.

After that, check if you can receive and send e-mails on iPad and iPhone.

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Customer reply replied 1 year ago
It is still not working. I don't have time to work on it until the Sat after Thanksgiving. Would that be OK? I couldn't find Pop on either the iPhone or iPad.
Email technician: IT Miro, Computer Scientist replied 1 year ago

Hello!

When you are available again, please use your computer and go to the link I mentioned. Here it is again:

https://dub122.mail.live.com/mail/PopEnableDisableSettings.aspx?n=1494327511

If that link doesn't work, go to this one:

http://tinyurl.com/OutlookDisablePOP

It will show you the page where you can disable the POP. Once you have done that, check if you can receive and send e-mails on both your iPad and iPhone.

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Email technician: IT Miro, Computer Scientist replied 1 year ago

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro

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Email technician: IT Miro, Computer Scientist replied 1 year ago

Hello!

Let me know if you were able to receive my messages.

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IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,243
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Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

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