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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Why can't I send nor receive my emails?

Customer Question

Why can't I send nor receive my emails?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Before I can assist, please tell me the following:

  1. Are you usign Windows XP, Vista, 7, 8, or 10?
  2. What email account are you using: Gmail? Yahoo? Hotmail? or others?
  3. How do you send and receive emails? Are you using an email program like MS Outlook 2010? Or are you using a web browser like Internet Explorer?

Please let me know by replying to me here so that I can help you further.

Best regards,