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Hi there, i'm Tim and i'll be helping you out.
Is this an older printer?
Ok, let me see what i can find.....i'll be back with you in a bit. Thank you.
And there is no paper jammed or anything correct?
Is the error just showing up on the printers LCD? Are you alo getting a warning in windows?
Did you get any further?
awesome! Thanks, ***** ***** leave a rating, thank you.