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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36776
Experience:  Over 15 year experience in Email Systems and Programs
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In our office we are using Outlook Professional Plus 2010

Customer Question

In our office we are using Outlook Professional Plus 2010 with Microsoft Exchange. For the last three days any time I click on an Email that is connected to a website Outlook shuts down immediately. If the email is not connected to a website it works just fine. I have shut the computer down and done a restart. Run virus protection and malware. Ny co-workers are not having any problems with their Outlook. Fortunately, I can use my cellphone to deal with the Emails but I am very frustrated with Outlook on the computer. Please help.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

As it uses Internet Explorer as the processor for the websites, this can be the issue

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you still have the issue please.

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