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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I would like to get my email address working again and

Customer Question

I would like to get my email address working again and delete my old work email address please as I have retired and this phone has no connection to my previous employer.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What happens to your email address? Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I use hotmail. I amnot receiving any emails at all. The message that comes upisthatIam unable toreceivesnymessages. I have outlook on my phone. Youcan do it remotely that's fine.
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Is your hotmail email working at the hotmail.com website or not?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
The email hotmail is not working on the web site as it isblockedbythe old work email site***@******.***. I need this to be removed and replace with my email address so as I can access it.
Expert:  Viet - Email Tech replied 1 year ago.

Does it give you any other option at the hotmail.com website?

Besides the phone, do you also have a windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand/model of your computer?

Please reply at the box below. Thank you.

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