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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Based on your problem description, it appears that your "Reversed/Reinforced Stitch Button" in the Operations Button panel is pressed down so it is locked sewing reverse only.
Please refer to this image to locate that Reversed/Reinforced Stitch button:
Please check if that button is pressed down causing the machine to only sew reverse.
Please let me know your results so that I can assist you further.
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