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Since at&t has totally messed up my email when selling out…

Customer Question
since at&t has totally messed...
since at&t has totally messed up my email when selling out to frontier my sbcglobal.net password ***** not connect
Submitted: 2 years ago.Category: Email
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Answered in 2 minutes by:
11/9/2015
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,395
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please exactly how you access your emails? Via your web browser and if so which one?

And I need to know please the exact error you receive.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 2 years ago
the error reads FPWDRD07 since AT&T sold we switched carriers I can receive mail on cell phone but not on computer because it runs thru Yahoo with is attached to AT&T
Customer reply replied 2 years ago
decline remote access
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thanks

I need to know please which internet browser you use

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Customer reply replied 2 years ago
Mozilla
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thanks

As a test, can you open Internet Explorer and try to access your emails with this. Its not the solution it just tells me if the issue is browser related.

Please let me know.

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Customer reply replied 2 years ago
I have tried an it still gets taken over by AT&T
Email technician: Richard, Email Systems Specialist replied 2 years ago

sorry what do you mean by it gets taken over by AT&T?

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Customer reply replied 2 years ago
yahoo will pop up to sign in .then the page will turn into at&t yahoo then the error code .I called them and they say I'm not an at&t client. AT&T is no longer so of course i'm not
Email technician: Richard, Email Systems Specialist replied 2 years ago

This happens before you are even trying to sign in correct? You are just going to the page.

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Customer reply replied 2 years ago
No i start to sign in. then it says my id and password ***** invalid. then you go to the forgot password ***** and thats when this all begins
Email technician: Richard, Email Systems Specialist replied 2 years ago

Can you tell me the email address please

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Customer reply replied 2 years ago
keep in mind my I phone receives mail at that address
Email technician: Richard, Email Systems Specialist replied 2 years ago

what is your last name?

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Customer reply replied 2 years ago
hennessey
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, for me it seems to be ok.

Is this the link you are using to reset the password?

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

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Email technician: Richard, Email Systems Specialist replied 2 years ago

on which step do you get the error?

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Customer reply replied 2 years ago
I get the FPW erro
Email technician: Richard, Email Systems Specialist replied 2 years ago

yes I saw, but on which step when resetting the password?

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Customer reply replied 2 years ago
after i put in last name and hit enter
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, I am not getting the error then so looks like it is with your local server there.

Would you like me to reset the password ***** you here?

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Customer reply replied 2 years ago
sometimes it will ask secret question answer and some not
Email technician: Richard, Email Systems Specialist replied 2 years ago

I am not getting the error then so looks like it is with your local server there.

Would you like me to reset the password ***** you here?

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Customer reply replied 2 years ago
you can try but will it allow me to reset it
Email technician: Richard, Email Systems Specialist replied 2 years ago

sorry I do not understand what you mean with the last message.

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Customer reply replied 2 years ago
if you put in a password ***** I be able to change it so it is secure
Email technician: Richard, Email Systems Specialist replied 2 years ago

ill try now to reset it for you

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Email technician: Richard, Email Systems Specialist replied 2 years ago

I do not believe so as the issue would then be the server in your area, but we can first see if we can change it, then I can ask you offlline for the password ***** use.

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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
we have a new server thu. I can't get AT&T off the laptop
Email technician: Richard, Email Systems Specialist replied 2 years ago

AT&T own SBCGlobal so you have to use them

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Email technician: Richard, Email Systems Specialist replied 2 years ago

what is the answer to the two questions?

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Customer reply replied 2 years ago
diver stonier
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, it did not accept it, its hobby and best friend

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Customer reply replied 2 years ago
thats correct
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok, thats the cause for the error, the answers you give are not correct.

On the page when you get the (FPWDRD07) error (which is the error code for incorrect answers) you have the chat window in the bottom right

Click that and have the password ***** this way.

Let me know the results please

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Customer reply replied 2 years ago
I will try that again
Email technician: Richard, Email Systems Specialist replied 2 years ago

Ok, as unless you can get the answers correct, it will not let you reset the password ***** only via AT&T

Let me know the results please

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Customer reply replied 2 years ago
I have used the same answers for 9 years
Email technician: Richard, Email Systems Specialist replied 2 years ago

ok... I can only explain the situation and that is it has on file different answers to your questions then your giving. Possible the account was accessed and it was changed, though then the password ***** be changed as well usually and the phone would stop receiving emails.

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Customer reply replied 2 years ago
all it does is redirect me to email support and says that I do not have an account with at&t
Customer reply replied 2 years ago
my phone and ipad get mail
Email technician: Richard, Email Systems Specialist replied 2 years ago

you need to click the Questions? Chat live window bottom right

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Customer reply replied 2 years ago
I did and it redirects me to support which says I do not have an active account with at&t
Email technician: Richard, Email Systems Specialist replied 2 years ago

I get to the chat window.

I am going to opt out of working with you now as I cannot help you any further. Its working for me, and I get no message about not having an account, so I am not sure what you are doing. You also rejected the additional service, so I cannot see this.

You do not need to do anything, an expert will notify you if they take over your case.

Thanks.

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Customer reply replied 2 years ago
That doesn't make since.....I pay you to make things up. I used the service 3 other times with no problems
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,395
45,395 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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