Need Help With Email? Ask Your Email Questions Online
Hi there and welcome
Can you tell me please exactly how you access your emails? Via your web browser and if so which one?
And I need to know please the exact error you receive.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I need to know please which internet browser you use
As a test, can you open Internet Explorer and try to access your emails with this. Its not the solution it just tells me if the issue is browser related.
Please let me know.
sorry what do you mean by it gets taken over by AT&T?
This happens before you are even trying to sign in correct? You are just going to the page.
Can you tell me the email address please
what is your last name?
ok, for me it seems to be ok.
Is this the link you are using to reset the password?
on which step do you get the error?
yes I saw, but on which step when resetting the password?
ok, I am not getting the error then so looks like it is with your local server there.
Would you like me to reset the password ***** you here?
I am not getting the error then so looks like it is with your local server there.
sorry I do not understand what you mean with the last message.
ill try now to reset it for you
I do not believe so as the issue would then be the server in your area, but we can first see if we can change it, then I can ask you offlline for the password ***** use.
AT&T own SBCGlobal so you have to use them
what is the answer to the two questions?
ok, it did not accept it, its hobby and best friend
ok, thats the cause for the error, the answers you give are not correct.
On the page when you get the (FPWDRD07) error (which is the error code for incorrect answers) you have the chat window in the bottom right
Click that and have the password ***** this way.
Let me know the results please
Ok, as unless you can get the answers correct, it will not let you reset the password ***** only via AT&T
ok... I can only explain the situation and that is it has on file different answers to your questions then your giving. Possible the account was accessed and it was changed, though then the password ***** be changed as well usually and the phone would stop receiving emails.
you need to click the Questions? Chat live window bottom right
I get to the chat window.
I am going to opt out of working with you now as I cannot help you any further. Its working for me, and I get no message about not having an account, so I am not sure what you are doing. You also rejected the additional service, so I cannot see this.
You do not need to do anything, an expert will notify you if they take over your case.