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Hi Tracey and Welcome. I'm Joel and I look forward to assisting you today with your question.
The phone call service is an additional cost I believe. You need to request it on your screen
No worries Tracey, can I ask when the keychain started asking you for a password? Have you changed the password ***** your user account recently?
Have you tried entering in your standard user password (one used to login with) and also if you have changed this recently, enter your old password ***** see if that works. Let me know if one works then we can work on updating your keychain password ***** the correct one. Keychain just stores all your saved passwords for example saved passwords to web sites and other services where you have checked the option to save the password
Let me know how you go with the above or if you need any further assistance
What is the firewall security application you installed?
You can try setting a new Keychain password, see below:
Hopefully not. If you do come across the name let me know
Did you try the steps above to set a new keychain password