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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have been having a lot of trouble with my email not

Customer Question

I have been having a lot of trouble with my email not loading. I was just trying to compose an email and it wouldn't let me into the message box. I could fill in the recipients and a Subject but when I clicked in the message screen nothing happened. My mouse works for other things but not in that screen.
I am extreemly frustrated. This has been going on for over a month now and I am just about ready to change email carriers!
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please tell me which e-mail provider you use.


IT Miro

Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

There could be several possible causes of the problem.

I first suggest you to access your GMail account using another web browser. For example, if you are using Google Chrome web browser, start Internet Explorer or another web browser and go to

Sign in to your GMail account and check how it is working.

Let me know the results.

Customer: replied 1 year ago.
I can't view the page connected to the button link on my computer.
Expert:  IT Miro replied 1 year ago.

Sorry, I don't understand what you meant by that. Could you please clarify?

Expert:  IT Miro replied 1 year ago.

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro