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Hi there and welcome
Your ID is your Juno email address, so use this please. Then click on my link below and follow the steps to reset your password
Once done, you can then use this new password ***** sign onto your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.