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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My hotmail account has not been updated since 10/28/15. I

Customer Question

My hotmail account has not been updated since 10/28/15. I keep getting an error message "the user name or password ***** hotmail is incorrect." I haven't changed them for years. My other throw down outlook email works. Does this have to do with the change over from hotmail to outlook platform?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

No this is not related to the change over.

Exactly how do you access your hotmail account?