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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I updated my Windows 8.1 operation system to the free

Customer Question

I updated my Windows 8.1 operation system to the free version of Windows 10 a couple of months ago. I can not use media player. Can you resolve and at what cost?
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to test/troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
please help
Customer: replied 1 year ago.
I downloaded the free version of windows 10 a couple months ago.
Today was the first time I tried to view a CD. To my surprise Windows Media player will not work.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I will not be available until 6 pm eastern time tomorrow. Please contact me at or around that tim e. Thank you
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks