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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your loss. Regarding your question, please tell me the version of Windows running on his computer. Is it Windows XP, Vista, 7, or 8?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back and I am sorry for the late reply. Also, I do not provide phone support, online this online chat that we are doing now.
Do you have your brother's laptop now?
Since it is running on Windows 8, it has the option to use a Microsoft account as login. Can you please confirm if in the login screen, is it asking for a Microsoft account? Or a local account?
Hi, I have posted an inquiry to better understand your scenario. Have you seen my last post?
Thank you for writing back with that information. I am available now and for the next 3 hours. I believe you just want to unlock the computer so that you can use it and it happened that the account to login to his computer is his email or his Microsoft account.
The best way to do this is to reset the computer to factory settings so that it will become like brand new. During the process, everything in the computer will be wiped out and Windows will be reloaded like new.
Do you want to proceed with this option instead? If yes, please tell me the exact make and model of the computer so that I can provide you the correct procedures to do the factory reset.
Thank you for writing back with that information. Please tell me the make and model of the problem computer so that I can give you precise procedures to perform a factory reset in order to make the computer usable again.