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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Just purchased and downloaded Outlook 2013 on new computer.

Customer Question

Just purchased and downloaded Outlook 2013 on new computer. Trying to add my existing e-mail and set up for first time on this computer. I entered email address and password ***** outlook says it is 'having trouble connecting to my account' I tried rebooting computer, and re-entering info several times. It is working fine on my old computer, using Outlook 2010. Suggestions?
Submitted: 1 year ago.
Category: Email
Expert:  Matt replied 1 year ago.

Hi, and welcome to Just Answer. My name is ***** ***** I will be assisting with your question.

Expert:  Matt replied 1 year ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with resolving the issue that you are facing with your Outlook 2013 program?

Expert:  Matt replied 1 year ago.

Who is your email provider? What is the security program that you are running?