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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get into my old email account. i got the user name

Customer Question

i can't get into my old email account. i got the user name but i forgot the password. i set up a new account but i don't want to lose my thousands of emails from my old. please help me get into my old account.. i need a new password ***** my old account.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When was the last time you were able to use your old email account?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can you please confirm you have Windows XP (Or Windows vista, or 7, or 8, 10, etc.)?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Email Tech replied 1 year ago.

I do live online support. Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
i think i sent paypal account information. i was charged for 36.00--- what was that for. im confused. i don't want to pay twice for tech support. not sure if i did anything wrong.
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry; please ignore that. There is no additional charge. Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
i will go ahead with the issue, i will get my phone. also i just want this one time service. xxx-xxx-xxxx
Expert:  Viet - Email Tech replied 1 year ago.

Yes, this is a one-time support session per your request. When you are available, please reply at the box below to continue. Thank you.

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