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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my gmail account. Google claims that I

Customer Question

I cannot access my gmail account. Google claims that I changed my password ***** days ago. I did not. Google will not let me reset my password. ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues with your Gmail. When you did the reset, what options do you have there on file? A reset code through a mobile phone? Or a reset link through your alternate email?

Can you please tell me your gmail address so that I can check your recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess