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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly
1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista,Windows 7, windows 8, Windows 10 or any other
2.On which web browser are you opening this email,is it Internet explorer, Mozilla Firefox, Chrome or any other
3.When did this problem started?
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Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.
Note:-To reply back to me use the reply box below.