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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I was given an IPad a number of years ago. My son used it

Customer Question

I was given an IPad a number of years ago. My son used it and now has his own so I have mine back. When I try to use it, it instructs me to enter the apple cloud password ***** my email address. I did not create it and how do I go about changing it so that I may have access to the applications again? Margie
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Can you please let me know what you have tried? Is there any error or message?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.