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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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When I'm storing my emails within my in-box after a couple

Customer Question

When I'm storing my emails within my in-box after a couple of days the content of the email disappears and I get the message that the info "has not been downloaded from the server". This is a new problem that is not fixed with the most current download update.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can you go to Settings -> Mail, Contacts, Calendars, then tap on your email account, then check if it's shown IMAP or POP?

Do you see the app called "Mail" for email? Or another app?

Please reply at the box below. Thank you.

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