Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a mac? Or are you using your phone only to access your email?
What email service are you using: Hotmail? Gmail? AOL? or others?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Have you checked your Trash in case the emails were deleted accidentally?
Are you using Gmail as an IMAP in your phone?
What about the incoming server? Is it IMAP?
I am asking because if you are missing a lot of emails and you are using a computer and a phone to access the emails, then you have 2 possible causes of the problem.
First, your account could have been hacked and the hacker messed up your emails by deleting them and purging them. The worst scenario in this case is if the hacker tamper your security information that will surely lock you out from your own account.
Second, is when you are using IMAP in a smartphone and you accidentally delete your emails since it will also delete them from the server.
Can you confirm if your outgoing server there is an IMAP server?
I believe that you account was indeed hacked or compromised since you were only beginning to receive emails after you changed the password. And if it was hacked, then the hacker could have messed up your account by deleting your emails there.
To verify or check if your account was accessed by an unusual hacker, please do these steps using your computer (not phone):
Keep me posted.
Are you using your computer now to chat with me?
Can I remotely access your computer so that I can directly fix the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Not me. If you did not delete them accidentally, then a hacker did. In that case, you can request Gmail's intervention to recover the missing emails since only them have access to your problem Gmail.
And if you are using a Windows computer, I can then perform a malware cleanup to ensure that your system is malware free to avoid this problem in the future.
Like I mentioned, I can help you secure your computer and your account to prevent future problems. And if you want to recover your missing emails, I can also help you with that by submitting the appropriate form to recover the missing emails.
Thank you for writing back. Yes, submitting the recovery form will be your last option since like I mentioned, there are several other things to consider. But I believe you have done them so you can proceed to submitting the recovery form.
Please use the link below:
Fill out the needed information and then submit the form to request Gmail people to look into your account for any recoverable emails.
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.