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Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Are you experiencing this issue with all computer?
May I know the browser you are using? Is it Firefox?
S H E F I N
I apologize for the delay in my response.
Have you tried any other browser like Internet explorer?
Can I access your computer remotely and check the issue?
I would suggest you try resetting the browser in order to resolve the issue.
Please let me know the browser you are using (Like Internet explorer, Google Chrome), so that I can assist you better.