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Hi there and welcome
Can you tell me please what steps you have taken to try to retrieve the password, and what went wrong?
The username is ***** ***** email address, that google gave you when you opened the account.
To reset the password, please click on my link below
Follow the onscreen steps and reset your password.
Once reset, use this new password ***** Picasa and it will then be accepted.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
I just did, with a lengthy set of instructions. Did you not see this?
ok, did you actually see my initial message to you? As it seems you did not.