When you are in gmail email account at the gmail.com website, can you please click on the gear / wheel icon near the upper right corner, then click on Settings
, then click on Accounts and Import near the top
, then there, on the right of your gmail email address, click on edit info
, then there, click on the circle in front of the box below your name
, then click on the box below your name, then type in the name (or nickname, anything) you want to appear when sending emails
, then click on Save Changes at the bottom.
- Another method: Click on the website below:
, then you can edit info / change your name there, and save.
When you are available, please reply at the box below to continue troubleshooting. Thank you.