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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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All of a sudden, after years of use, the iPad is saying my

Customer Question

Hi. All of a sudden, after years of use, the iPad is saying my msn email password ***** ***** Email is working fine on Samsung s4 and pc. I tried deleting the account and reloading several times, as well as rebooting, but issue persists...?
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely on your PC to check the e-mail settings directly? Thanks

Customer: replied 1 year ago.
Not possible. I am talking about an iPad
Expert:  Kamil Anwar replied 1 year ago.

I understand that you're talking about an iPad. What i want to do is check settings on the computer first; since iPad connects to the msn.com email; settings can be checked from the computer (the verification settings, security, etc) to see if it is being blocked on the iPad? You've already added and deleted accounts on the iPad and that didn't help so there is no point in repeating these steps on the iPad before verifying on the PC.

Customer: replied 1 year ago.
My husband is using Pc for work right now. Can you try figure it out without that?
Expert:  Kamil Anwar replied 1 year ago.

Can you login to your e-mail on the PC?

Customer: replied 1 year ago.
It works on Pc and phone
Expert:  Kamil Anwar replied 1 year ago.

Yes, but can you login to it now ? I am going to take you through some steps.

Customer: replied 1 year ago.
The message iPad is giving me is "the user name for "imap-mail.outlook.com" is incorrect
Customer: replied 1 year ago.
I don't want to disrupt my husband right now
Expert:  Kamil Anwar replied 1 year ago.

Did you add/remove the account from iPad?

Customer: replied 1 year ago.
Several times
Expert:  Kamil Anwar replied 1 year ago.

When you re-added it; did you specify your full e-mail address or just the part before the @ symbol?

Customer: replied 1 year ago.
Full
Expert:  Kamil Anwar replied 1 year ago.

There is nothing that can be done on the iPad then other then removing and re-adding the account. Let me know when you have access to the PC.

Customer: replied 1 year ago.
Ok
Expert:  Kamil Anwar replied 1 year ago.

Thanks

Customer: replied 1 year ago.
Well thanks for nothing.... I just figured it out and fixed it myself using my phone. $36 wasted.
Customer: replied 1 year ago.
Can I get my money back?
Expert:  Kamil Anwar replied 1 year ago.

I will request this to be refunded. Thanks

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