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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Dear Canon Supporter: I like continue to use the Canon

Customer Question

Dear Canon Supporter:
I like continue to use the Canon MF4350d Printer, because that printer already let me well printed over 100,000 sheets documents within 2 years. On account of my old (2008) Mac computer was damaged sever days ago, so I have to change the new apple 2013 Mac Osx 10.10.5 model Computer now, and also I had following the Apple's direction installed the same model Canon printer(MF4350d) into my new computer now. But I don't know why I can't start to printing?
Please kindly direct/help me to connect the Canon MF4350d printer with Mac OS X 10.10.5 model computer. Sure I like that Printer very well!
Thanks, ***** *****
Tony Fang (send this mail from Richmond BC Canada)
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Hi! Kamil:
Because my English conversation and writing are not so well, can you response my question via writing?
Thank you.
Expert:  Kamil Anwar replied 1 year ago.

I can and i can understand well what you have described above ^but we need to troubleshoot the issue so it would be best to take a look at this remotely. I sent you request for remote service; please accept it then follow steps here to connect with me.