How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I bought a Geek Squad online repair contract but I forget my

Customer Question

I bought a Geek Squad online repair contract but I forget my password. However, I need your help. My problem is that I can type just one letter at a time in an e-mail and must then wait while it appears. Typing at normal speed is out of the question. I think this issue is called "lag" and it is now so bad that e-mail is impossible. As I have terminal cancer I need this link to my health provider at Mt. Sinai. Should I take my computer to my local Best Buy or can you help me online?
--Dennis Harper
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.


Customer: replied 1 year ago.
Please don't try to sell me something. I just want my e-mail restored.
Expert:  Martin replied 1 year ago.

Hello, this is a paid tech support website so there is a fee on the fix for the problem - were you looking for a free option?