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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I need a telephone contact gmail

Customer Question

I need a telephone contact for my gmail
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the issue with your gmail? Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have 7 and I need my gmail password *****
Expert:  Viet - Email Tech replied 1 year ago.

Have you tried anything at the gmail website?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
no I am a senior
Customer: replied 1 year ago.
please let me know what is going on
Expert:  Viet - Email Tech replied 1 year ago.

Sorry. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
but I am at another computer
Expert:  Viet - Email Tech replied 1 year ago.

It does not matter which computer. Does that other computer have windows 7 also? Thank you.

Customer: replied 1 year ago.
no
Expert:  Viet - Email Tech replied 1 year ago.

Does it have windows xp, vista, or 8 or 10 or is it a mac computer? Thank you.

Customer: replied 1 year ago.
what kind of company are you that keeps wanting money
I paid $53.00 already
Customer: replied 1 year ago.
windows 7
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry; there is no additional charge at all, and we guarantee our service, so don't worry.

Expert:  Viet - Email Tech replied 1 year ago.

Thank you; please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=264b0c6e-cdb5-4916-b7a1-bc1d0230ecbd

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 year ago.
this is a college computer and I don't think they allow that
Expert:  Viet - Email Tech replied 1 year ago.

Can you ask him/her and try? It's a lot easier for me to do the steps for you than you have to try the instructions. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

I can give you instructions now. Can you please reset your Gmail email address password ***** the website below:

https://www.google.com/accounts/recovery/

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

I can give you instructions now. Can you please reset your Gmail email address password ***** the website below:

https://www.google.com/accounts/recovery

, there, click on the option "I don't know my password", then enter your gmail email address, then click on Continue, and then continue following the instructions there in order to reset your gmail email account password.

When you are available, please reply at the box below to continue troubleshooting. Thank you.