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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Ok.comI have lost my email account and cannot recall my

Customer Question

ok.comI have lost my email account and cannot recall my password. I had been looking at my email one night and the next morning could not get into my email. this was a few weeks ago. my address:
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Is there any error or message?

Have you tried anything?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Gary Jensen replied 1 year ago.

Hi, my name is ***** ***** I will be working with you on this problem. Have you tried using Microsoft's "recover password" instructions? Would you like me to try to assist you with this? If you have already done this with Microsoft, can you please let me know what the result was?