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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I had to clear out my Acer computer and reload Windows 7. At

Customer Question

I had to clear out my Acer computer and reload Windows 7. At that time, I reloaded and set AOL as my home page. However, I can no longer open any email attachments. these are not obscure attachments but some are pdfs. What's happening? I get message to save to downloads, and if I do, I still cannot open them. In fact, the interface page doesn't respond at all. I have no such problems with AOL on my other computer. I would reinstall AOL but I can't find it in the Programs to de-install it first, nor find the right place to go to re-install. Please advise
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot and fix this? Thanks

Customer: replied 1 year ago.
No. Just tell me what to do.
Expert:  Kamil Anwar replied 1 year ago.

No problem. It would have been easier to fix this remotely as it would have taken less time to do then with instructions. First; download AOL from and install it. After it has been installed; download Adobe Reader from and install it. Once that is done; test if you can open PDFs and let me know here. If not; then tell me what the exact issue is then with the PDF?