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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I know my password but want to change it. Have not been able

Customer Question

I know my password ***** want to change it. Have not been able to though
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

I'm sorry about the issue. Is it email password?
What is the error or message when entering your exact password?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 2 years ago.
aol only . It is my email password ***** go through Ok will send a code by phone and the code does not go thru. Im very inadequate with computers, Will have to continue this tomorrow as my husband is home which is he is the reason for changing password. Is this ok? Is there a # ***** can reach you at tomorrow?
Customer: replied 2 years ago.
Can you call me Tomorrow ?
Expert:  Viet - Email Tech replied 2 years ago.
I do live online support. Can you add to favorite / bookmark this web page, so you can get back to me tomorrow at this web page? Thank you.
Customer: replied 2 years ago.
I can
Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please reply at the box below on this web page tomorrow to continue. Thank you.