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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I can not access my Microsoft Outlook email account using

Customer Question

I can not access my Microsoft Outlook email account using Google Chrome Browser on my Dell Laptop which also has Microsoft 10 Edge Browser.
But, I can successfully access my wife's Microsoft Outlook email account using Google Chrome Browser on my Dell Laptop. So it is not an incompatibility between browsers.
However, I can access my own Microsoft Outlook email account using Google Chrome Browser on my wife's desk top computer which has Microsoft Internet Explorer 7 Browser.
Thus, I deduce my Outlook app somehow corrupted on the Google Browser. So, I tried to uninstall Google Chrome in case it is corrupted. But it will not allow me to do so telling me I have an app open. Yet Rebooting to close all apps and immediately uninstalling also will not allow me to do so telling me I have an app open.
Your counsel, please, on how to access my Outlook Account on the Google Browser.
Thank you in advance.
Louis
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome Louis

Can you download and run this cleanup tool please

https://www.google.com/chrome/cleanup-tool/

Once you have run it, check and tell me please if you still have the problem.