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Hi there and welcome
Can you tell me please exactly what happens when you try to sign into your Facebook account?
What message do you receive?
ok, First step please is to reset your password ***** your account so we have the correct password.
To do this, click on my link below
Follow the onscreen steps and reset your password. Once done, then use this new password ***** sign into your account.,
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Sorry, but on exactly which step of the procedure are you referring to please?
There is no phone number for facebook.
But its not going to ask you to type in the address twice and indicate its not the same... so this is why I am clarifying, you just enter it in once.
So this is why I am asking why were you typing it in twice?
Whats the email address you use for facebook?
ok, you can access the actual email account still correct?
yes, go to it as there is an email from Facebook, click on it please and click on the verification link
ok, then you have to do it all on your computer as they need to detect you signing into your account.
I just did the procedure I asked you to do, and nothing was given about typing the email in twice or its not the same, so I am not really sure what you were doing...
But we do this step by step
Go to https://www.facebook.com/login/identify
Tell me when your there
ok... what I wanted was for you to just go to the page and tell me so we could have done it together...
So I do not know exactly what you did now as you went through it yourself.
But did you now receive an email in your email account?
Sorry what exactly are you meaning when you say
"It takes 24 hrs"
No, I never said I work for FB, as I mentioned they have no live support.
No, no scam, and if you reviewed or interaction you will see that the challenge was you were not following my instructions, and this is why we did not get there.
I help people with this problem all day, every day