How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sandy Your Own Question
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6252
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I can't send email from Outlook at home. Works fine at work.

Customer Question

I can't send email from Outlook at home. Works fine at work. Any suggestions?
Is it a firewall issue? Or my server at home?
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.

Please change the SMTP server to 587 and check if it works at both places.

Are you at home now? If so, I can take remote control of your computer and check the issue. Please let me know.

Please remember to rate.

Thank you, Sandy.

Expert:  Sandy replied 1 year ago.

Please reply back to me at this page.

Are you at home now?

Expert:  Sandy replied 1 year ago.

Once you change the outgoing SMTP server port to 587, please make sure to choose SSL ON under the check box.

Also, May I connect with you remotely to check/fix the issue directly?

Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website: