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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6227
Experience:  I have 7+ years of experience in fixing emails issues.
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I have had 2 g-mail accounts that I recently used the two

Customer Question

Hello I have had 2 g-mail accounts that I recently used the two step verification process fr additional security of my e-mails. I changed my phone number on my existing I-phone and I did not remember to make a change of this new phone number in my e-mail contact settings.
The two step process is working and it is being sent to my old Verizon phone number which is off. What can you do to hep me get this fixed on my new phone? I can verify any other security issues or??
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.

First of all, please turn off 2 step verification process as given under:

Click the link:

https://myaccount.google.com/?pli=1

In “Signing in & security” section of My Account, select 2-Step Verification. Sign in with your username, password, and verification code if asked.

Select Turn off 2-Step Verification.

A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Ok.

And then login into your account and go to account settings and change the phone details as given under:

  1. Sign in to My Account.
  2. In the "Personal info & privacy" section, select Your personal info.
  3. Choose Phone.
  4. If adding a phone number, select Add Recovery Phone.
    Or, if editing a phone number, select edit .
  5. Follow the onscreen instructions.

Note: You must use a mobile phone with text messaging turned on.

Customer: replied 1 year ago.
The verification 6 digit number is ***** to my old phone number-not my new one.
Customer: replied 1 year ago.
Once I get a six digit number on my new phone I can fix this.
Expert:  Sandy replied 1 year ago.

May I connect with you remotely to check/fix the issue directly?

Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Expert:  Sandy replied 1 year ago.

Please reply back to me and let me know. Thank you, Sandy

Customer: replied 1 year ago.
I am not sure you understand that without the six figure verification code that is being sent to an old non working phone number on my I phone 6.
I can access both e mails from my I phone, not my insecure computers.
Customer: replied 1 year ago.
I can get it on my new phone number.
Expert:  Sandy replied 1 year ago.

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=bfbe4a22-f463-4cf8-b932-ebf2580a3e83

Scroll down on that page and and then Click “I agree” at the bottom.
then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.

Expert:  Sandy replied 1 year ago.

Please follow these steps on your computer to recover your account:

Click the link:

https://www.google.com/accounts/recovery?gaps=AHwGkRkZA25M93jud9OeQCRtCxX4HJapEEtwZpI9sarI2xlV5kcGwBpJ7efmaYQX

Choose I don't know Password. Type in your Email Address. Click Continue.
Follow on-screen instructions to reset your account password.

Expert:  Sandy replied 1 year ago.

Please reply back and let me know if you're able to change your account password ***** not. Thank you, Sandy

Expert:  Sandy replied 1 year ago.

Hi, Do you still need help with this? Please let me know, Thank you, Sandy

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